Shipping policy

Smaller items will be shipped UPS or Fed Ex ground. Larger items and or larger orders will be shipped freight, either standard motor freight or blanket wrap/sealed divider carrier, whichever is most economical.

We will ship your order in the most economical method available. Larger items will be shipped motor freight, either standard motor freight or blanket wrap/sealed divider carrier. Motor freight shipments are curbside delivery only. Lift gate and inside delivery services are optional services available by request. Small items will be shipped via ups or fed ex ground. Contact us and we will give you a freight quote.

UPS or Fed Ex items will be boxed. Standard motor freight items will be secured to a pallet. Blanket wrap/sealed divider shipments will be loaded in the trailer with either cardboard or blankets & sealed until delivery to your location.

We will contact you prior to shipping your order to let you know it is ready to ship and give an estimated transit time of your shipment. At your request, we will give you tracking information so you can track the shipment if you desire.

In rare cases, damages do occur during transit. Please inspect your order upon arrival to ensure no transit damage. It is your responsibility to inspect all freight and note the damage on the bill of lading before signing it. Verify the quantity of items received matches the bill of lading. If the damage is repairable, note the damage on the bill of lading and save all packing materials. An inspection of the damaged item & packing materials may occur at a future date for verification. If the damage is major and unacceptable, refuse the shipment and contact us immediately at 406-857-3525. If the delivery driver is unwilling to wait for you to inspect the furniture, note that on the bill of lading as well.

For freight shipments, it is “curbside delivery only”. This means the driver may or may not help you unload the furniture. You are responsible for unloading the furniture. Some larger items will require at least two people to unload off the truck. You may request a truck with a lift gate to make it easier to unload off the truck, additional costs will apply. Some blanket wrap carriers will unload off the truck and carry your furniture into the house. It depends on the carrier. Contact us if you still have questions 406-857-3525.

Typically, most shipments take from 3-7 business days depending on your location. Call us at 406-857-3525 and we’ll give you the freight company’s est. transit time.