How will my order be shipped?

Smaller items will be shipped UPS or Fed Ex ground. Larger items and or larger orders will be shipped freight, either standard motor freight or blanket wrap/sealed divider carrier, whichever is most economical.

What are the shipping costs for my order?

We will ship your order in the most economical method available. Larger items will be shipped motor freight, either standard motor freight or blanket wrap/sealed divider carrier. Motor freight shipments are curbside delivery only. Lift gate and inside delivery services are optional services available by request. Small items will be shipped via ups or fed ex ground. Contact us and we will give you a freight quote.

How will my order be packaged?

UPS or Fed Ex items will be boxed. Standard motor freight items will be secured to a pallet. Blanket wrap/sealed divider shipments will be loaded in the trailer with either cardboard or blankets & sealed until delivery to your location.

How will I know when my order has been shipped?

We will contact you prior to shipping your order to let you know it is ready to ship and give an estimated transit time of your shipment. At your request, we will give you tracking information so you can track the shipment if you desire.

What do I do when the furniture arrives?

In rare cases, damages do occur during transit. Please inspect your order upon arrival to ensure no transit damage. It is your responsibility to inspect all freight and note the damage on the bill of lading before signing it. Verify the quantity of items received matches the bill of lading. If the damage is repairable, note the damage on the bill of lading and save all packing materials. An inspection of the damaged item & packing materials may occur at a future date for verification. If the damage is major and unacceptable, refuse the shipment and contact us immediately at (970)484-8875. If the delivery driver is unwilling to wait for you to inspect the furniture, note that on the bill of lading as well.

Who will unload the furniture from the truck?

For freight shipments, it is “curbside delivery only”. This means the driver may or may not help you unload the furniture. You are responsible for unloading the furniture. Some larger items will require at least two people to unload off the truck. You may request a truck with a lift gate to make it easier to unload off the truck, additional costs will apply. Some blanket wrap carriers will unload off the truck and carry your furniture into the house. It depends on the carrier. Contact us if you still have questions (970) 484-8875.

What is the shipping time for my order?

Typically, most shipments take from 3-7 business days depending on your location. Call us at (970) 484-8875 and we’ll give you the freight company’s est. transit time.

Returns

 

Your satisfaction is very important to us. If for any reason you are unhappy with the product you have purchased, you may return it to us in original condition within 30 days for a full product refund, less shipping costs and a 15% restocking fee.

Custom orders are not refundable if they were built to Blue Ridge Furniture Shop standards and per order specifications.

If you return an item to us you are responsible for packaging it properly to insure its safe return.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customerservice@blueridgefurnitureshop.com. Please note that returns will need to be sent to the following address: 400 Delozier Dr, Fort Collins, CO 80524 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@blueridgefurnitureshop.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Custom orders are not refundable if they were built to Blue Ridge Furniture Shop standards and per order specifications. 

If you return an item to us you are responsible for packaging it properly to insure its safe return.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@blueridgefurnitureshop.com.